FAQ

View the Frequently Asked Questions on e-Advice service.

e-Advice Application – FAQ

1. What is e-Advice service?
   
   A：An e-Advice is an electronic version of the advice. The content of which is identical to the paper advice. Whenever a new advice is available, you will receive an email notification and you will need to log in to ICBC Asia Internet Bank to view the e-Advice.
2. Is there a fee for using the e-Advice?
   
   A: This service is free.
3. What are the requirements for using an e-Advice?
   
   A: You will only need an valid email address and valid online banking (both indispensable) to use the e-Advice.
4. How to register an e-Advice service?
   
   A: Simply log in to the Internet banking → e-Advice → apply for an e-Advice service
5. After apply an e-Advice, I will still receive a paper notice?
   
   A: If you apply for an e-Advice, we will not send paper advice to you. If you want to receive a paper advice, you need to log in to Internet banking → e-Advice → apply for an e-Advice service, and change the delivery method to mail.
6. What e-Advice can I view through the ICBC Asia Internet Bank?
   
   A: At present, the Bank is launching e-Advice for deposit and remittance. In 2020, more advices will be issued electronically, such as deposits and remittances, loans, credit cards, etc.
7. If I have a joint account, which user/account holder of the joint account will receive the notification?
   
   A: Suppose there are account holders A , B and C under a joint account. Please refer to the following for different scenarios.
   
   Scenario 1: If the joint account holders A, B and C respectively use paper, electronic and electronic type to receive the advice, the system will send a paper advice to the joint account associated address, the customer name on the letter is juxtaposed, and Uploaded to the Internet banking of holders B and C respectively.
   
   Scenario 2: If the joint account holders A, B and C respectively use paper, paper and electronic type to receive the advice, the system will send a paper advice to the joint account associated address, the customer name on the letter is juxtaposed, and Uploaded to holder C Internet banking.
   
   Scenario 3: If the joint account holders A, B and C use the paper type to receive the advice, the system sends a paper advice to the joint account associated address, and the customer name on the letter is juxtaposed.
   
   Scenario 4: If the joint account holders A, B and C use the Internet banking type to receive the advice, the system uploads them to the Internet banking of holders A, B and C respectively.
8. How do I know my e-advice has been send?
   
   A: When you have the latest e-advice, you will receive an email reminder to your designated email address from our bank.
9. Can I change the email address sent by my e-advice reminder email?
   
   A:Yes, you can log in to the Internet banking to change your email address.
10. How can I do if I don't want all the advice to be sent by electronic?
    
    A: The current advice is divided into two categories:“deposit and remittance”. You just log in to Internet banking → apply for an e-Advice. You can choose different delivery methods for deposit and remittance advice.
11. What computer system requirements must be met for the e-Advice?
    
    A:You must have an Acrobat Reader (version 7.0 or above) installed on your computer to view, print and store electronic notices.